Customize Global Settings

[studio3087]

There seems to be a conflict between the Samsara Theme and Visual Composer Plugin that causes an issue with Global Appearance / Customize settings. If Visual Composer is active the Customize settings will not save. If Visual Composer is deactivated then the Customize settings will Save & Publish. I made the changes I wanted while the plugin was deactivated and saved and published them, then activated the plugin and everything works. I just wanted to let you know about the issue and maybe you can troubleshoot why it’s happening.

[FocuxTheme Support]

Not sure it’s the visual composer problem or not, what’s your visual composer version in currently?
Also, I found visual composer has updated recently, so please leave me your email, I will send you the new version of visual plugin.

Thanks

[studio3087]

This reply has been marked as private.

[FocuxTheme Support]

Hi

Sent the new version of visual composer to your email.
If the issue will still not fixed, I will feedback this issue to visual composer plugin author.

Thanks

[studio3087]

Hey,

I received the email with the updated version 4.2.2 of Visual Composer. I uploaded it and activated the new version but still can’t save changes to the Global setting under Apperance/Customize. I’ve tried it with both the main theme and child theme and cannot save custom settings. I also tried changing the customize settings with the default theme and visual composer activated and it works. When I have Samsara activated and Visual Composer activated I can’t save the Global settings.

I will also contact Visual Composer author for feedback. Thanks

[FocuxTheme Support]

Hi

Sounds it’s the theme or a certain other plugin issue, because I tried to save the customize settings on my own test site, and it’s working fine.
Can you post your wp login details here with private reply? Maybe I need to check your backend.

[studio3087]

This reply has been marked as private.

[FocuxTheme Support]

You forgot to tell me your website link.

[studio3087]

This reply has been marked as private.

[FocuxTheme Support]

Hi

I found the true reason is “Ultimate Coming Soon Page” plugin causes this issue, when I disactived this plugin, all that is working fine.
So, I think the easy way is change the other coming soon plugin, I guess a certain plugin is not compatible with it.

Thanks

[Author]

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