Event tickets not showing QR code unless Samsara theme is disabled.

This topic has 11 replies, 2 voices, and was last updated 8 years, 8 months ago by FocuxTheme Support.

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- June 2, 2016 at 5:49 pm #10200
  
  mattboggs
  Member
  
  I have been using 2 premium plugins from Modern Tribe since I installed Samsara. Suddenly, I can not view generated QR codes from ticket sales unless I disable the Samsara theme. Here is a link to the plugins: https://theeventscalendar.com/product/wordpress-event-tickets-plus/
  I have worked with both Modern Tribe and my hosting provider (Godaddy Managed WordPress) to no avail.
  Please advise, and Thank you….Matt
- June 3, 2016 at 5:54 am #10204
  
  FocuxTheme Support
  Keymaster
  
  Hi
  
  Could I check your website? If possible, you can post your WP login details via private reply, I need to check how the plugin works, then find the reason with this theme.
  
  Thanks
- June 3, 2016 at 5:16 pm #10210
  
  mattboggs
  Member
  
  This reply has been marked as private.
- June 4, 2016 at 3:58 pm #10216
  
  FocuxTheme Support
  Keymaster
  
  Oh sorry, I forgot to tell me that please let me know your link.
- June 4, 2016 at 4:05 pm #10218
  
  mattboggs
  Member
  
  discoverdavinci.com
- June 4, 2016 at 8:22 pm #10220
  
  FocuxTheme Support
  Keymaster
  
  Hi
  
  I tried to switch the theme to the default theme, but I’m not sure where I can find QR Code. So, where the QR Code should be displayed as normal?
- June 4, 2016 at 8:48 pm #10222
  
  mattboggs
  Member
  
  What is your email ? I can send you a ticket.
- June 4, 2016 at 9:16 pm #10223
  
  mattboggs
  Member
  
  I think this is the qr code link: https://discoverdavinci.com/wp-content/uploads/2016/05/qr_2d44aecde349ebeda36767e092072cd5.png
- June 5, 2016 at 6:22 am #10228
  
  FocuxTheme Support
  Keymaster
  
  This reply has been marked as private.
- June 5, 2016 at 6:27 am #10229
  
  FocuxTheme Support
  Keymaster
  
  This image is not found https://discoverdavinci.com/wp-content/uploads/2016/05/qr_2d44aecde349ebeda36767e092072cd5.png
  is this image generated by that plugin?
- June 5, 2016 at 2:25 pm #10236
  
  FocuxTheme Support
  Keymaster
  
  Yes, I see. I deactivated the samsara theme and change to another theme, but the QR code will display as normal.
  
  It seems the image URL issue, it shows as ?s=/wp-content/uploads/2016/05/qr_6b16473f93e56e40090175ff8f95e60f.png if I activated samsara, but after I deactivated samsara, the URL looks normal as https://discoverdavinci.com/wp-content/uploads/2016/05/qr_6b16473f93e56e40090175ff8f95e60f.png
  
  Now, I’m checking the theme codes now. please waiting for me, I hope I will give you solution soon.
- June 5, 2016 at 3:04 pm #10238
  
  FocuxTheme Support
  Keymaster
  
  After I deativated samsara and reactivated it, the QR code is always display fine in the email. Not sure how about it on your side now? Could you send me a new ticket again? Or tell me how to send the ticket by myself? Thanks
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