Portfolios display blank

[pearl]

Hi,

I’m using a portfolio shortcode on the homepage of my site. Sometimes when you load the page, the portfolios do not load and just show up as blank white rectangles. The photo will flash over it for a second if you hover, and the lightbox still works, but if they don’t load when you first load the page, they never end up displaying. Any idea what might be going on here?

Thanks for your help!

[pearl]

This reply has been marked as private.

[FocuxTheme Support]

Hi

It seems no problem, because the thumbnails will appear with animate effect, that’s why when you scroll down the page, then they will loaded. Do I understand correct?

If so, did you mean you want to display the thumbnail as normal without animate appear effect?

Thanks

[pearl]

Hi,
The problem is that sometimes the animation doesn’t play and the thumbnails never load. I can try removing the animation effect and see if that fixes it; how would I go about doing that?

[FocuxTheme Support]

I tried to refresh your site much times, but the thumbnail seems loading fine.

For remove the animate effect, please download this updated file https://www.dropbox.com/s/uh23baq5oj78kju/van_portfolios_func-1003.zip?dl=0
Unzip it and upload it to /functions/plugins/van-portfolios/inc/ folder, override the old file. (Backup the old file first.)

Thanks

[pearl]

Since you weren’t able to reproduce the problem, I tried refreshing while logged out and I’m not having the problem either. Thank you for the file, I will see whether the team wants to change it out now that we know the average user won’t see a problem.

Thank you!

[FocuxTheme Support]

Oh, it’s really weird, is it possible caused by a plugin?
Anyway, user won’t see the problem, that’s fine.

[pearl]

It’s possible that it’s a plugin issue, I haven’t looked into it any more. If we ever decide to add the animation back in and do some more troubleshooting with plugins I’ll let you know if I find anything!

[FocuxTheme Support]

OK

[Author]

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