Theme Options broken

[jakubik]

Hi,

I have a problem with Theme Options in WordPress. I don’t see any icons and options are not working. What should I do/check?

https://www.dropbox.com/s/aup8ggtn6umosfx/oldcar.png

[Musama]

Hi which version of wordpress are you using??

[jakubik]

Newest, WordPress 3.6

[FocuxTheme Support]

Try to disable the plugins and check again, I wanna make sure that it’s not conflict with a certain plugin.
And have you tried reinstall the theme? The current version is V1.4
I have also used wordpress3.6 and it’s fine, I think probably it’s a wordpress installation issue.

[jakubik]

Hello, I don’t have any plugins activated. This is clean WordPress instal. I also have the latest version on your template.

[Musama]

hi i think the version of wordpress you’re using is not complete download a new one & try again because it works for us. Thanks

[FocuxTheme Support]

Can you send your wordpress login information with private reply? And Can I login your site and reinstall the theme? I wanna make sure whether the wordpress or theme is complete.

[jakubik]

This reply has been marked as private.

[FocuxTheme Support]

Hi

Sorry that when I changed the code with theme editor, I got the error message so that I can’t open the dashbroad now, can you help me to remove the oldcar theme via FTP, and reinstall the theme?

I found the reason, because CSS and js file has been loaded failed. I checked the theme, but I don’t think it’s the theme code problem, so is it possible to reinstall the WordPress?

[FocuxTheme Support]

WordPress has loaded a wrong path of the theme option CSS and js, for example:

The correct is http://domain.com/wp-content/themes/oldcar/vanPanel/options/css/options.css
But not sure why your wordpress has remove all “/” in the path, the final is http://domain.com/wp-content/themes/oldcar/vanPaneloptionscssoptions.css

[jakubik]

It was a clean wordpress install. What else we can check?

[jakubik]

I’ve reinstalled wordpress and theme again, but it’s the same.
Do you need ftp access to look at it?

[jakubik]

This reply has been marked as private.

[FocuxTheme Support]

I can see nothing in the folder when I login FTP, I can’t find the wordpress codes.
Can you set the FTP root to correct directory? And tell me the mysql user name and password, I will reinstall wp by myself if it’s neccessary.

Maybe it’s wordpress installation problem or php configuration problem on your server, because I have tried the other theme which is used NHP option framework, it’s also doesn’t work, but I uploaded these theme(include oldcar) to the other webhosting, it’s works fine.

[jakubik]

There is WordPress installed. Maybe try to change your ftp configuration (active/passive, country code).

[jakubik]

I really need your help with this.

[jakubik]

I’m trying to install polish version of WordPress, beacuase it’s server in poland. I’ll get you now asap.

[jakubik]

It’s still not working. I would really appreciate your help

[jakubik]

maybe this will give you some hints
http://wordpress.org/support/topic/nggallerycss-slashes-are-missing

[jakubik]

Ok, not it’s working:) It was a problem with server/hosting configuration. I had to switch this domain option to ‘disable service separation’ which means that you’re able to get access to overriding folder of my website. It’s altough strange because every additional service that I have has this option disabled.
To give you an example, I have root directory with folder like this:
mainfolder/
website1/
website2/
…
And in domain configuration I’m doing a redirection to a specific folder (ie. website1), additionally you can choose if you want to give access to mainfolder/ (overriding folder) and it’s usually safer not to give access there. But when it was set like this, wordpres didn’t generate “slashes”. When I’ve changed this configuration not to seperate those service, it’s started to working.
I had similar problem with some other template and the author did something and it’s started working. I think that my case is not unique, so I hope that you’ll get some idea what it can be.
If you have any questions don’t hesitate to ask me.

[FocuxTheme Support]

I understand you are in a hurry, but I can’t login your website and FTP now, have you changed password??

[FocuxTheme Support]

Also, is your server windows system and used IIS to instead of Apache?

[FocuxTheme Support]

If your server is windows, maybe I know the reason, please send me your new login information of WP and FTP again, I need to change some codes for WINDOWS system.

[Author]

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